editedbook
Publication: IIP Proceedings Year: 2022, Month: November Page No: 200-213, ISSN/ISBN: 978-93-95632-98-0, DOI/Link: https://www.rsquarel.org/assets/docupload/rsl2023F00502BA9EC9D39.pdf
A QFD APPROACH TO IMPROVING VENDOR SELECTION PROCESS THROUGH CAPTURING THE VOICE OF CUSTOMERS
Area/Stream: Construction Materials & Civil Engineering , Authors: Anandh. S, S. Sindhu Nachiar, P.T. Ravichandran, B. Hemanth Sai Kalyan Keywords: Quality Function Deployment (QFD), SPSS (Statistical Package for Social Sciences), Technical specifications, Supply chain management, Quality time-cost tradeoff, Production facility Book Name /series: Futuristic Trends in Construction Materials & Civil Engineering, Volume 2, Book 11, Part 3, Chapter 2Publication: IIP Proceedings Year: 2022, Month: November Page No: 200-213, ISSN/ISBN: 978-93-95632-98-0, DOI/Link: https://www.rsquarel.org/assets/docupload/rsl2023F00502BA9EC9D39.pdf
Abstract:
Procurement is an industrious and delving task. The main objective of vendor selection process is to reduce risk, maximise win- win situation for the customers and vendors so as to maintain a long term relationship. Due to globalization, many companies are dependent on foreign countries for sourcing and purchasing as a way of making a strategic decision. In this paper, an attempt is made to capture the voice of the customers with intent to unfold various problems faced in vendor selection process and to provide a suitable solution to those problems. The Quality Function Deployment (QFD) technique which used house of quality matrix aided with various statistical analysis tools has been used for assessing the problems faced by various procurement companies and it also provides ways to rectify those problems. The factors contributing to requirements from the customer side are primarily associated with production facility, geographical location, price and 25 other attributes. SPSS and MS Excel software were used as an analysis tool for conducting various tests on the obtained data. From this research project it is found that the major factors like price, adherence to specification, quality and few others top the client’s requirements chart and the engineering remedies like -Improvised negotiation and latest innovative technology, Quality time-cost trade-off (major) and a few others are found to make a major impact on the vendor selection process. Further research in the field of developing the techniques in each engineering remedial measure that can be deployed to improve vendor selection process is required as in a way to improve the supply chain.
Cite this: Anandh. S, S. Sindhu Nachiar, P.T. Ravichandran, B. Hemanth Sai Kalyan,"A QFD APPROACH TO IMPROVING VENDOR SELECTION PROCESS THROUGH CAPTURING THE VOICE OF CUSTOMERS", Futuristic Trends in Construction Materials & Civil Engineering, Volume 2, Book 11, Part 3, Chapter 2 , November, 2022, 200-213, 978-93-95632-98-0, https://www.rsquarel.org/assets/docupload/rsl2023F00502BA9EC9D39.pdf
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